Cookie policy

Last modified on: August 28, 2023

1. Introduction

This website www.serax.com ("Our website") uses cookies and similar technologies to distinguish you from other users. By using cookies, We can provide you with a better experience and improve Our website and services by better understanding how you use them. To the extent that these cookies are not strictly necessary for the provision of Our website and services, We will ask you to consent to the use of cookies.

2. Contact details

Our website and services are provided and operated by Serax NV ("We/Our"). We are registered in Belgium under registration number 0430.067.019 and Our registered office is located at Veldkant 21, 2550 Kontich.

You can contact us:

1. Per mail, to the postal address listed above;
2. by email, using hello@serax.com.

3. How does Our website use cookies and what types of cookies are there?

Our website may place certain First party cookies on your computer or device and access them. First party cookies are cookies placed directly by Us and are only used by Us. We use cookies to make Our website work technically and to facilitate and improve your experience.

By using Our website, you may also receive certain Third party cookies on your computer or device (Third party Cookies). Third party cookies are cookies that are placed by websites, services and/or parties other than Us.

For more information about the personal data We collect and use, the measures We have taken to protect personal data, your legal rights and Our legal obligations, please refer to the Privacy Statement on this website.

We have carefully selected all cookies and have taken steps to ensure that your privacy and personal data are protected and respected at all times. All cookies on Our website are used in accordance with current cookie legislation.

4. What cookies does Our website use?

The most current list of cookies that We may use can be found in the table below.

4.1. Third party cookies

The following third party cookies may be placed on your computer or device:

 

Name cookies	Type and purpose	Provider	Retention period
secure_customer_sig	Used in connection with customer login	Shopify	1 year
cart_currency	Used in connection with shopping cart	Shopify	14 days
__cf_bm	Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode	Cloudflare	29 minutes
_y	Shopify analytics	Shopify	11 months 30 days
_shopify_s	Shopify analytics	Shopify	29 minutes
_ga	Google Analytics	Google	1 year
_s	Shopify analytics	Shopify	29 minutes
gen_204	Google Maps analytics	Google Maps	session
_shopify_y	Shopify analytics	Shopify	11 months 30 days
_fbp	Facebook tracking pixel used to identify visitors for personalized advertising	Facebook	1 year 1 month 4 days
_orig_referrer	Track landing pages	Shopify	13 days
_landing_page	Track landing pages.	Shopify	13 days
_shopify_sa_t	Shopify analytics relating to marketing & referrals	Shopify	29 minutes
_shopify_sa_p	Shopify analytics relating to marketing & referrals	Shopify	29 minutes
__kla_viewed	Klaviyo tracking	Klaviyo	persistent
_cmp_a	Privacy settings	Shopify	1 day
localization	Localisation	Shopify	1 year
__kla_id	Klaviyo tracking	Klaviyo	1 year 1 month 4 days
klaviyoOnsite	Klaviyo analytics	Klaviyo	persistent

 

Name cookies	Type and purpose	Provider	Retention period
WISHLIST_PRODUCTS_IDS_SET	Wishlist analytics	Serax	29 days
WISHLIST_PRODUCTS_IDS	Wishlist analytics	Serax	29 days
WISHLIST_TOTAL	Wishlist analytics	Serax	29 days
keep_alive	Localisation	Serax	30 minutes
WISHLIST_IP_ADDRESS	Wishlist analytics	Serax	29 days
WISHLIST_UUID	Wishlist analytics	Serax	29 days
__cvg_uid	Unique identifier for the customer	Converge	2 years
__cvg_shopify_logged_in	Tracking Logged In events	Converge	2 weeks
__cvg_checkout_stage	Checkout tracking	Converge	Session
__cvg_utm	JSON document with marketing query parameters of the first touch point in the session	Converge	Session