Cookie policy

Last modified on: August 28, 2023

1. Introduction

This website www.serax.com ("Our website") uses cookies and similar technologies to distinguish you from other users. By using cookies, We can provide you with a better experience and improve Our website and services by better understanding how you use them. To the extent that these cookies are not strictly necessary for the provision of Our website and services, We will ask you to consent to the use of cookies.

2. Contact details

Our website and services are provided and operated by Serax NV ("We/Our"). We are registered in Belgium under registration number 0430.067.019 and Our registered office is located at Veldkant 21, 2550 Kontich.

You can contact us:

  1. Per mail, to the postal address listed above;
  2. by email, using hello@serax.com.

3. How does Our website use cookies and what types of cookies are there?

Our website may place certain First party cookies on your computer or device and access them. First party cookies are cookies placed directly by Us and are only used by Us. We use cookies to make Our website work technically and to facilitate and improve your experience.

By using Our website, you may also receive certain Third party cookies on your computer or device (Third party Cookies). Third party cookies are cookies that are placed by websites, services and/or parties other than Us.

For more information about the personal data We collect and use, the measures We have taken to protect personal data, your legal rights and Our legal obligations, please refer to the Privacy Statement on this website.

We have carefully selected all cookies and have taken steps to ensure that your privacy and personal data are protected and respected at all times. All cookies on Our website are used in accordance with current cookie legislation.

4. What cookies does Our website use?

The most current list of cookies that We may use can be found in the table below.

4.1. Third party cookies

The following third party cookies may be placed on your computer or device:

 

Name cookies

Type and purpose

Provider

Retention period

secure_customer_sig

Used in connection with customer login

Shopify

1 year

cart_currency Used in connection with shopping cart Shopify 14 days
__cf_bm Cloudflare places the cookie on end-user devices that access customer sites protected by Bot Management or Bot Fight Mode Cloudflare 29 minutes
_y

Shopify analytics

Shopify 11 months 30 days
_shopify_s Shopify analytics Shopify 29 minutes
_ga Google Analytics Google 1 year
_s Shopify analytics Shopify 29 minutes
gen_204 Google Maps analytics Google Maps
session
_shopify_y Shopify analytics Shopify 11 months 30 days
_fbp Facebook tracking pixel used to identify visitors for personalized advertising Facebook 1 year 1 month 4 days
_orig_referrer Track landing pages Shopify 13 days
_landing_page Track landing pages. Shopify 13 days
_shopify_sa_t Shopify analytics relating to marketing & referrals Shopify 29 minutes
_shopify_sa_p Shopify analytics relating to marketing & referrals Shopify 29 minutes
__kla_viewed Klaviyo tracking Klaviyo persistent
_cmp_a Privacy settings Shopify 1 day
localization Localisation Shopify 1 year
__kla_id Klaviyo tracking Klaviyo 1 year 1 month 4 days
klaviyoOnsite Klaviyo analytics Klaviyo persistent

 

Name cookies

Type and purpose

Provider

Retention period

WISHLIST_PRODUCTS_IDS_SET

Wishlist analytics

Serax

29 days

WISHLIST_PRODUCTS_IDS Wishlist analytics Serax 29 days
WISHLIST_TOTAL Wishlist analytics Serax 29 days
keep_alive Localisation Serax 30 minutes
WISHLIST_IP_ADDRESS Wishlist analytics Serax 29 days
WISHLIST_UUID Wishlist analytics Serax 29 days
__cvg_uid Unique identifier for the customer Converge 2 years
__cvg_shopify_logged_in Tracking Logged In events Converge 2 weeks
__cvg_checkout_stage Checkout tracking Converge Session
__cvg_utm JSON document with marketing query parameters of the first touch point in the session Converge Session